SUPPORT
Frequently Asked
Questions
Questions
Everything you need to know about
your Pureversa IPL device.
your Pureversa IPL device.
RESULTS & EFFECTIVENESS
How quickly will I see results?
Most customers notice a visible reduction in hair growth after just 3 sessions — typically within the first 3 weeks. By week 8, following our recommended treatment schedule, you can expect up to 94% permanent hair reduction. Results vary based on hair color and skin tone, but the transformation is real.
Is IPL hair removal permanent?
Yes. IPL targets the hair follicle at the root, disrupting the growth cycle and preventing future regrowth. After completing your initial 8-week treatment plan, most customers only need occasional maintenance sessions every 1–2 months to maintain permanently smooth skin.
Which body areas can I treat?
The Pureversa IPL is designed for full-body use — legs, underarms, bikini line, arms, back, chest, and even the upper lip and chin area. Our SmoothFlow™ Technology adapts to every skin surface.
Does it work for both women and men?
Absolutely. The Pureversa IPL was designed for everyone. SmoothFlow™ mode is optimized for women, while PrecisionGlide™ mode targets coarser hair for effective results on male body hair including chest, back, and face (below cheekbones only).
What hair and skin types does it work on?
The Pureversa IPL works best on light to medium skin tones with dark hair. IPL targets the melanin in the hair, so the greater the contrast between hair and skin tone, the faster the results. It is not recommended for very dark skin tones, or for light blonde, red, grey, or white hair.
PAIN & SAFETY
Is the Pureversa IPL painful?
Not at all. Our Ice-Cool Technology™ actively cools the skin during each flash, making every session genuinely comfortable. Most users describe the sensation as a warm gentle pulse — nothing more. Say goodbye to the pain of waxing and traditional laser treatments.
Is IPL safe to use at home?
Yes. The Pureversa IPL is clinically tested and features a built-in skin tone sensor that automatically adjusts intensity to your skin type. It will not activate if the skin tone is outside the safe range — giving you professional-level protection at home.
Can I use it on my face?
Yes, with specific precautions. The Pureversa IPL can be used on the upper lip, chin, and jawline. Never use it on eyebrows, eyelids, or directly above the cheekbones. Always wear the included protective eyewear during facial sessions.
Is it safe to use during pregnancy?
We recommend consulting your doctor before using any IPL device during pregnancy. As a precaution, we advise waiting until after your pregnancy and breastfeeding period before beginning treatment.
HOW IT WORKS
How do I use the Pureversa IPL?
Shave the area 24 hours before your session, clean and dry your skin, put on the included protective eyewear, select your intensity level, and press the device against your skin. SmoothFlow™ mode enables continuous automatic flashing as you glide — making full-body sessions fast and effortless.
How often should I use the device?
For the first 8 weeks, use the Pureversa IPL once every two weeks for maximum results. After completing your initial treatment plan, switch to monthly maintenance sessions to keep your skin permanently smooth.
How long does each session take?
A full-leg session takes approximately 15–20 minutes. Underarms take about 3 minutes. Bikini line approximately 5 minutes. Thanks to SmoothFlow™ continuous flash technology, sessions are significantly faster than traditional IPL devices.
Do I need to shave before each session?
Yes — shave the area 24 hours before each session. This allows the light energy to target the hair follicle directly rather than the surface hair, maximizing effectiveness and minimizing skin irritation.
PRODUCT & SHIPPING
What's included in the box?
Your Pureversa IPL comes complete with everything you need:
- 1x Pureversa IPL Hair Removal Device
- 1x Protective Eyewear
- 1x Power Cable
- 1x Complete Treatment Guide & Schedule
How long will the device last?
The Pureversa IPL is rated for 500,000 flashes — enough for a lifetime of smooth skin. Even with full-body treatments twice a month, you'll never need to replace the lamp.
Do you ship to Canada and the USA?
Yes! We offer free tracked shipping to both Canada and the United States on every order. Your order will be processed within 24–48 hours and delivered within 5–10 business days. You'll receive a tracking number by email as soon as your order ships.
How can I track my order?
Once your order has shipped, you'll receive an email with your tracking number. If you have any questions about your delivery, our customer support team is available 24/7 at contact@pureversa.com.
GUARANTEE & RETURNS
What if it doesn't work for me?
We stand behind every Pureversa IPL with our 60-Day Money Back Guarantee. If you use the device consistently for 8 weeks and don't see results, simply contact us and we'll refund you in full — no questions asked. You have absolutely nothing to lose.
What does the warranty cover?
Every Pureversa IPL comes with a 2-year manufacturer warranty. If your device develops any defect or stops working properly under normal use, we will replace it at no cost to you.
How do I start a return?
Simply email us at contact@pureversa.com within 60 days of your purchase with your order number and we'll take care of everything. Returns are completely hassle-free — we'll guide you through the process step by step.
Still Have Questions?
Our team is available 24/7 to help you on your journey
to smooth, confident skin.
to smooth, confident skin.
contact@pureversa.com